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e-mail my ass at this address!

Thursday, June 28, 1990

Amp'd E-mail

From Sean <XXXXXXXXXxx@ampd.cust-serv.com> Date Tuesday, June 27, 2006 5:03 pm To mnholmes@memphis.edu Subject Re: FORWARD THIS <<#4074-8868#>> Hi XXXXXXXXx@memphis.edu,

Thanks for your email.
You are correct. It is escalated, but you cannot expect for this issue to be resolved immediately. It has been escalated. It will be resolved when the research has been completed.
Have we answered your question? We hope so. If any other questions come to mind, feel free to email back.

--- Original Message ---From: <XXXXXXXXX@memphis.edu>Received: 06/27/2006 05:54pm Eastern Standard Time (GMT - 4:00 )To: Gladys <XXXXXXXXX@ampd.cust-serv.com>Subject: Re: FORWARD THIS

It will be considered resolved in my eyes when I am granted creditcompensation beyond the amounts that were added mistakenly by yourservice. In slang, "If I messed up, I woulda had to pay extra, whichwould explain the original bill for $224 and some change. Only thatwasn't my fault, it was yours. So you pay extra." Fair? I think so,seeing as how we are in a binding contract TOGETHER. If I can be heldliable for my mistakes, why can Amp'd make mistakes with impunity?Once again, oh great e-mail crusaders, if you plan on responding withswift nothings, don't bother. Forward me to someone important, orsomeone that can deal with people beyond what they learned in training.
Not thanks,XXXX XXXXXX.

----- Original Message -----From: Gladys <XXXXXXXXxx@ampd.cust-serv.com>Date: Tuesday, June 27, 2006 4:15 pmSubject: Re: FORWARD THIS <<#4074-8868#>>
> Hi XXXXXXXXXx@memphis.edu,>

Thanks for your email.>> Considering you already spoke with our billing agents, we hope> that everything will be resolved in regards to your account.>> Have we answered your question? We hope so. If any other> questions come to mind, feel free to email back.>>

--- Original Message ---> From: <XXXXXXXXx@memphis.edu>> Received: 06/27/2006 04:12pm Eastern Standard Time (GMT - 4:00 )> To: Gladys <XXXXXXXXXX@ampd.cust-serv.com>> Subject: Re: Re: FORWARD THIS>>

Dear Amp'd,> Well, I have recently began to attempt to establish contact with aman> named Peter Adderton. He, in case any of you on the receiving end of> this letter were wondering, is the Chief Executive Officer (CEO) of> Amp'd Mobile. It has been called his "brainchild." While many of you> probably think me to be greatly overreacting to this situation,> try to> imagine this: I am an 18 year old college student, paying all of my> own bills, including tuition, working 9-5 M-F all summer, and I> suddenly get a bill worth a huge chunk of money, or at least a large> amount to someone like me. Not only is this bill based on the> company's misconceptions, no one is personally held responsible,> surely no one disciplined, and even more so not at all genuinely> sympathetic towards my situation. I am not asking for you to feel> sorry for me personally, or to weep at the overwhelming> responsibilities I face, merely apologetic for the boulder youstacked> atop other burdens. In this case, I know I am right. I have beenwrong> before. I AM 18, and I AM human. I never attest to personal> perfection; but I know that I am right. In all of your defense, you> don't know me, don't care to know me, and honestly do not care ifsome> kid in Memphis is expected to dish out $224 out of pocket, and> understandably so. It is hard to feel compassion or sympathy for a> complete stranger; I realize this. I find it repulsive that now I am> in a binding contract (that I would have to buy out of) with acompany> that would send me a collections notice long before any of it's> employees would grant me gratification for the financial stress so> unjustly (and apparently unwittingly) placed upon me. I find itmildly> humorous that the grand finale of each morbidly simplistic response> gracing my inbox reads along the lines of "apologize for this> inconvenience." Save your time and leave that part out. Let me speak> to Peter Adderton. Is he as apologetic for his company's mishandling> of customers? Doubtful, as I will likely never be able to talk to a> man so important that individual customers assuredly mean nothing to> him. So, Gladys, Justin, and Ryan, forward this around your> office. I> know how most will probably react, and who knows- I might even become> the joke in the lunch room; I understand how office dynamics work. I> AM at one right now. Meanwhile, I will be waiting on my response from> Peter Adderton, and perhaps he might be able to rectify> a "discrepancy" that his employees cannot.>>

Mildy Amused, Entirely Annoyed, Struggling to Maintain DwindlingFaith> in Your Company and It's Ability,> XXXX XXXXXX >

> ----- Original Message -----> From: Gladys <XXXXXXXXXXXXXXX@ampd.cust-serv.com>> Date: Tuesday, June 27, 2006 2:04 pm> Subject: Re: Re: <<#4074-8868#>>>> > Hi XXXXXXXXx@memphis.edu,> >

Thanks for your email.> >> > We informed you that our billing department is taking action> > towards this account as we speak for it will take about 24 hours> > from the time of the last e-mail. This account has already been> > submitted to our billing departments activity report and will be> > taken care as soon as possible. I, personally, do apologize for> > the inconvenience, Mr. XXXXXX but this discrepancy will be taken> > care of.> >> > Have we answered your question? We hope so. If any other> > questions come to mind, feel free to email back.> >
> >

--- Original Message ---> > From: <XXXXXXXX@memphis.edu>> > Received: 06/27/2006 02:26pm Eastern Standard Time (GMT - 4:00 )> > To: Justin <XXXXXXXXx@ampd.cust-serv.com>> > Subject: Re: Re:

> >> > As redundant as that was, I don't care. You fix it. Billing fix> > it. I> > don't care. I'm not going to deal with this anymore. As a service> > provider, YOU and your company fix problems, especially ones> that you> > create yourselves. I didn't cancel my service, I didn't break any> > promises, I didn't lie, etc. So, YOU FIX IT. Don't contact me> anymore> with "problems" and don't expect me to wait around for a> call that> > will inevitably never be made anyways. I am disgusted with this> > service and would rather fulfill the rest of my "contract" with> Amp'd> never speaking to another innate, monotonous "customer> care" rep> > again.No personal offense to you, but rather the whole of this> > "company."Send this to the founder of Amp'd. I would like to speak> > to him/her> > personally. I do not think that he/she is above me in any way, and> > that I have every right to personally speak to the anonymousculprit> > behind the harassment that you and your colleagues call service.> >

Disgusted,> > XXXX XXXXXX.


> > ----- Original Message -----> > From: Justin <XXXXXXXXX@ampd.cust-serv.com>> > Date: Tuesday, June 27, 2006 11:53 am> > Subject: Re: Re: <<#4074-8868#>>> >> > > Hi XXXXXxxx@memphis.edu,> > >

Thanks for your email.> > >> > > Hi,> > > Thanks for Contacting Ampd Mobile> > >> > > Ok, I've escalated your billing issue to the billing dept. & the> > > billing dept is going to take a look at your billing issue. The> > > billing dept will give you a call back when they have gatheredall> > > information needed about your billing issue.> > > Please allow 24hrs to 2 days for the billing dept to take a look> > > into your information> > > Once again, We would like to Apologize for any inconveniencesthis> > > brings you.> > >> > > Have we answered your question? We hope so. If any other> > > questions come to mind, feel free to email back.> > >


> > > --- Original Message ---> > >
From: <XXXXXX@memphis.edu>> > > Received: 06/27/2006 10:06am Eastern Standard Time (GMT - 4:00 )> > > To: Justin <XXXXXXXXX@ampd.cust-serv.com>> > > Subject: Re: Re:> > >> > >
XXXX XXXXXX> > >
SSN# XXXX> > >
(901) XXX-XXXX


> > >> > > ----- Original Message -----> > > From: Justin XXXXXXXXXXxampd.cust-serv.com>> > > Date: Tuesday, June 27, 2006 8:28 am> > > Subject: Re: Re: <<#4074-8868#>>> > >> > > > Hi XXXXXXXXXX@memphis.edu,> > > > Thanks for your email.> > > >> > > >

Hi,> > > > Thanks for Contacting Ampd Mobile,> > > >> > > > ok, May I your Full Name & last 4 digits of your socialsecurity> > > > number for security purposes, also your Ampd Mobile Number> please.> > > > I do apologize for any inconveniences> > > >> > > > Have we answered your question? We hope so. If any other> > > > questions come to mind, feel free to email back.> > > >> > > >


--- Original Message ---> > > > From: <XXXXXXXX@memphis.edu>> > > > Received: 06/27/2006 02:10am Eastern Standard Time (GMT -> 4:00 )> > > > To: Ryan > > > > Subject: Re: Re:>

> > >> > > > I never cancelled my service> > > >> > > >

----- Original Message -----> > > > From: Ryan <XXXXXXXXXX@ampd.cust-serv.com>> > > > Date: Monday, June 26, 2006 4:52 pm> > > > Subject: Re: Re: <<#4074-8868#>>> > > >> > > > > Hi XXXXXXXXX@memphis.edu,> > > > >

Thanks for your email.> > > > >> > > > > as stated in the last e mail in our system you have no> > outstanding> > > > > balance i do apologize for the inconvenience but since you> > are no> > > > > longer with ampd there is no further compensation we canoffer> > > > > whatever bill your reading from must be an out of date bill> > > > > because like i have stated you owe no current balance with us> > > > >> > > > > Have we answered your question? We hope so. If any other> > > > > questions come to mind, feel free to email back.> > > > >


> > > > > --- Original Message ---> > > > > From: <XXXXXXXXX@memphis.edu>> > > > > Received: 06/26/2006 05:43pm Eastern Standard Time (GMT -> > 4:00 )To: Ryan <XXXXXXXXXX@ampd.cust-serv.com>Subject: Re: Re:

Upon checking my statement through your website, I found thatnow I owe only 78.99. Yes, that is a step down from the atrocious$224 I was previously billed, but why I am I offered no apologies, nocompensation for the pointless hassle of which I was only avictim? I was lied to, given roundabout treatment, and ultimatelypassed around until someone finally got tired of reading the notes attached to myaccount. I demand further action. Yes, I am aware thatAmp'd is a new company, but that doesn't mean you can harass payingcustomers with a myriad of mistakes and billing errors with impunity. Yourcompany's youth is not a suitable disguise for lack ofcustomer care.

----- Original Message -----From: Ryan <XXXXXXXXXX@ampd.cust-serv.com>Date: Monday, June 26, 2006 2:47 pmSubject: Re: Re: <<#4074-8868#>>Hi XXXXXXXXX@memphis.edu,

Thanks for your email.
the bill your referencing must be an old bill as of 6/6/06thereis no outstanding balance in our system
Have we answered your question? We hope so. If any otherquestions come to mind, feel free to email back.

--- Original Message ---From: <XXXXXXXX@memphis.edu>Received: 06/26/2006 03:41pm Eastern Standard Time (GMT -4:00 )To: Gladys <XXXXXXXXXXX@ampd.cust-serv.com>Subject: Re:
No, you have not answered anything. My current bil is thea billfor$225. I have spoken to numerous customer care reps, thebilling> department, "chatted" with a rep online, and nowthis. WHAT ISGOINGTO BE DONE TO RECTIFY THIS ERROR? A straight forward answerwill dojust fine.

----- Original Message -----From: Gladys <XXXXXXXXXX@ampd.cust-serv.com>Date: Monday, June 26, 2006 2:15 pmSubject: Re: <<#4074-8868#>>
Hi XXXXXXXXX@memphis.edu,

Thanks for your e-mail.
I do apologize for the inconvenience. I checked yourbillingstatements from 1/06/06 to now and I didn't see anycharges for$225. From what I see, however, you have no outstandingbalance with us.
Have we answered your question? We hope so. If anyotherquestions come to mind, feel free to e-mail back.

--- Original Message ---From: <XXXXXXXXX@memphis.edu>Received: 06/26/2006 12:55pm Eastern Standard Time (GMT - 4:00 )To: XXXXXXXXXX@ampd.cust-serv.comSubject:

I write to your department not really expecting anythingto be done on your part. Why? Because despite several provider (YOU) errorscausing nothing but one hassle after the next for the faithfully paying customer (ME), I still am not treated in a timely or efficient manner. Most customers would be angry most would notify the proper department, and most would discontinue their service. I will only participate in the first two. I am very upset, and it is caused only by this service's actions/inactions. My account and more importantly I PERSONALLY have fallen victim of several provider errors:being charged data charges for media content when I paid for Overload, the> > > > > > > service that claims to have FREE media downloads; being> sent> > > > e-> > > > > mails> > > > > > > claiming that I had been billed twice (the subject> line was> > > > > > "Everyone> makes mistakes," very funny), and then when I> > > > called to> > > > > > ask about it> > > > > > > the very unhelpful and unpleasant pawn told me the e-mail> > > > was a> > > > > > > mistake, which means this service mistakenly sends out> > mistake> > > > > > > letters; and even more recently, this billing fiasco> > that you> > > > call> > > > > > > providing a service. I, on my last statement, was> > charged for> > > > > > Overload> > > > > > > in the amount of $21.77. Funny, mostly because Icancelled> > the> > > > > > service> > > > > > > two months ago, and it was not on my last billing> > > statement. I> > > > was> > > > > > > also charged roughly $145 for "calling charges." These> > > "calling> > > > charges" would not have even appeared if I had> > > been given> > > > what I> > > > > was> > > > > > > promised by one of YOUR employees. Upon my asking if I> could> > > > > upgrade> > > > > > > my account to $99 a month for unlimited anytime> minutes, I> > was> > > > > told> > that it was only a new customer incentive, and> that I> > > > > could not> > > > > > change> > > > > > > to that plan. Being put on hold for about 10 minutes(your> > > > > employees> > > > > > > LOVE to do that apparently, it is all the great> service I> > > > normally get), he returned to tell me that what he COULD do is> > > offer me> > > > 250> > > > > > > minutes for both May and June. I agreed. Look for the> > > recorded> > > > conversation in your phone log; I know you have it. Several> > > days> > > > > > later> > > > > > > I called to verify the minutes had been attributed to my> > > > account.> > > Attribution verified. Two months later, voila! A> > > > $225 bill, just> > > > > for> > > > > > > me! Well, guess what I will NOT be paying this time> > > around. I> > > > will> > > > > > pay> > > > > > > $52 and whatever change I payed last month, because that> > > is the> > > > > > worth> of the services I have used, and that is fair. Ihave> > > > > > repeatedly been> > > > > > > bullied by this company long enough, and believe me,> > this is> > > not> > > > > the> > > > > > > last you will hear of my story. I ahve also contacted> > customer> > > > > > service> > > > > > > three separate times, including today, and despite their> > > popular> > > > > > > claims, billing has not called me. Three calls in oneweek> > > > and I> > > > > > have> received NO action, NO apologies, and NO service.Then> > > what> > > am I> > > > > > > paying for? You tell me, Amp'd. Unless you handle my> account> > > > very> > soon> > > > > > > and rectify this horrific billing trainwreck you call> > service,> > > > and> > > > > > > grant me the minutes I was promised to make my bill> what it> > > > > > should be> > > > > > > (which, in case you forgot, is between $50 and $60), I will be forced> to notify the Better Business Bureau. I have tried patience, I hae tried being calm, and I have tried to be> understanding, but have received no cooperation and no compensation. Most> > recently IwasFINALLY transferred to someone in billing, and guesswhat?The minuteswere added in the notes, but never attributed towards myaccount. XXXXXXXX in billing should have all the notes on myaccount.

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